Terms of Service

ILLUMA COM

These Terms of Service govern your access to and use of the ILLUMA COM platform, website, and services. By using our platform you agree to be bound by these terms.

Last Updated: March 18, 2026

SECTION 01

Agreement to Terms

Welcome to ILLUMA COM (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the website located at illumacom.co (the “Site”), the ILLUMA COM ecommerce platform, and any content, functionality, products, and services offered on or through the Site and platform.

By accessing or using the Site, creating an account, placing an order, subscribing to our platform, or engaging with any part of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site or our services.

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting to the Site. Your continued use of the Site or platform after any changes constitutes your acceptance of the revised Terms.

SECTION 02

Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use this Site, platform, or place an order. By using the Site, you represent and warrant that you meet this eligibility requirement and that all information you provide is accurate, current, and complete.

SECTION 03

Use of the Website & Platform

You agree to use the Site and platform only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable federal, state, local, or international law or regulation.

• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site.

• Use any robot, spider, scraper, or other automated means to access the Site without our express written permission.

• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, servers, or databases connected to the Site.

• Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.

SECTION 04

Account Registration

To access certain features of the Site and platform, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.

SECTION 05

Products & Services

ILLUMA COM provides an ecommerce platform and consultancy serving parts-driven businesses. Our platform includes product information management, multi-channel listing, order management, inventory synchronization, automated repricing, fulfillment coordination, and related services.

For merchants using our storefront capabilities, we make every effort to display products and their descriptions, images, and specifications as accurately as possible. However, we do not warrant that product descriptions, pricing, or other content on merchant storefronts is accurate, complete, reliable, current, or error-free.

All products listed on merchant storefronts are subject to availability. We and our merchants reserve the right to discontinue any product at any time and to limit quantities of any products or services offered.

SECTION 06

Pricing & Payment

All prices listed on merchant storefronts powered by ILLUMA COM are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice. We and our merchants reserve the right to correct any pricing errors, even after an order has been placed or confirmed.

In the event of a pricing error, you will be notified and given the option to proceed at the correct price or cancel your order for a full refund.

Payment must be made at the time of purchase. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize the charge for the total amount of your order including applicable taxes and shipping charges.

All payments are processed through secure, PCI-compliant third-party payment processors including Stripe. We do not store your full credit card information on our servers.

SECTION 07

Order Acceptance & Fulfillment

Your receipt of an order confirmation does not constitute acceptance of your order. We and our merchants reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by fraud detection systems.

If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method. We are not liable for any damages or losses resulting from a cancelled order.

SECTION 08

Shipping & Delivery

Merchants using our platform ship to addresses within the United States and may offer international shipping to select countries. Shipping costs and estimated delivery times are calculated at checkout based on your location and the shipping method selected.

Estimated delivery dates are provided as a convenience and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. It is your responsibility to file any claims with carriers for damaged or lost shipments. You are responsible for providing an accurate shipping address.

SECTION 09

Returns, Refunds & Exchanges

Return policies are determined by individual merchants on our platform. Generally, eligible items may be returned within 30 days of delivery, subject to the following conditions:

• Items must be unused, in their original packaging, and in resalable condition.

• Certain items may be non-returnable, including custom or personalized products, hazardous materials, and perishable goods.

• Return shipping costs are the responsibility of the customer unless the return is due to merchant error.

• Refunds will be processed to the original payment method within 5–10 business days after the returned item is received and inspected.

To initiate a return, contact the merchant’s customer support team with your order number and reason for return.

SECTION 10

Sales Tax

Applicable sales tax will be calculated and added to your order total at checkout based on the shipping destination and applicable tax laws. Tax calculation is handled through our integrated tax processing systems.

SECTION 11

Intellectual Property

The Site and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement — are owned by ILLUMA COM, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Site without our prior written consent.

SECTION 12

User Content

If you submit reviews, comments, feedback, or other content to the Site (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or control all rights to the User Content you submit, that the content is accurate, and that its use does not violate these Terms or any applicable law. We reserve the right to remove any User Content at our sole discretion.

SECTION 13

Third-Party Links & Marketplace Integrations

The Site and platform may contain links to or integrations with third-party websites and services, including but not limited to Amazon, eBay, Walmart, and other marketplace platforms. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that ILLUMA COM shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such third-party websites or services.

SECTION 14

Disclaimer of Warranties

THE SITE, PLATFORM, AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE OR PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SECTION 15

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ILLUMA COM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE OR PLATFORM, ANY CONDUCT OR CONTENT OF ANY THIRD PARTY, ANY CONTENT OBTAINED FROM THE SITE, OR UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, PLATFORM, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

SECTION 16

Indemnification

You agree to defend, indemnify, and hold harmless ILLUMA COM and its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site or platform.

SECTION 17

Dispute Resolution

Any dispute arising out of or relating to these Terms or the Site shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration against us.

SECTION 18

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law provisions. Any legal proceedings shall be instituted in the federal or state courts located in the State of New Jersey.

SECTION 19

Privacy Policy

Your use of the Site and platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of your information as described in our Privacy Policy.

SECTION 20

Severability & Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions continue in full force and effect.

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and ILLUMA COM regarding your use of the Site and platform.

SECTION 21

Contact Information

If you have any questions about these Terms of Service, please contact us:

ILLUMA COM

Email: [email protected]

Phone: (888) 384-8018

Website: illumacom.co