Not every order ends at delivery. This page covers handling returns and refunds cleanly.

Processing a return

1. Open the order from the inbox.
2. Initiate the return on the relevant line item(s) and record the reason.
3. Restock if applicable — if the item is resellable, restock it so inventory is corrected.

Issuing a refund

Refunds are processed against the original payment. Partial refunds are supported for multi-item orders or shipping-only refunds.

ℹ️ Note: On marketplace channels, refunds and returns are often governed by the marketplace’s policies and may need acknowledgement in their seller console too.

Keep records aligned

After a return/refund, confirm the order status reflects the outcome and inventory is corrected — this keeps revenue reporting and stock counts trustworthy.