Connected services and shipping locations live in two places: the Channel Hub and Inventory → Locations.
Connected services
Open Channels → Channel Hub → Overview. The page has two parts:
- Sales channels: one card per channel. Each shows a status of Connected, Pending, Expired, Error, or Not Connected (or Coming Soon). A connected card also shows the account, the last sync, and whether sync is Active or Paused. Click Set Up to connect a channel, or Manage to open one you’ve already connected.
- Fulfillment, Operations & Accounting: the ShipStation card, with its status. Click Set Up or Manage to open the ShipStation page, where you connect it, save its API keys, and can Regenerate URL or Disconnect.
📸 Screenshot placeholder: The Channel Hub Overview page (Channels → Channel Hub → Overview) showing the channel cards with their status badges and the Fulfillment, Operations & Accounting section with the ShipStation card.
- Connect a marketplace → Channels
- Connect fulfillment → ShipStation
⚠️ Warning: If a channel shows Expired (“Your connection has expired. Please reconnect to continue syncing.”), open it and click Reconnect. Syncing for that channel stays stopped until you do. If a card shows Error, or its sync is Paused, open the channel with Manage to see why.
Locations
If you ship from or hold stock in more than one place, add each as a location under Inventory → Locations (available when your plan includes Inventory).
- Open Locations and click Add Location.
- Fill in the basics: a Location Name and a Code (required; the code is unique and is made uppercase for you), and a Type such as Warehouse, Store, Fulfillment Center, Distribution Center, or 3PL Warehouse.
- Add the details you need: contact, address, and hours. Tick Active, Set as Default Location, or Enable Store Pickup (then add pickup instructions) as they apply.
- Save the location.
Stock is tracked per location. The default location can’t be deleted. To stop using any other location, edit it and untick Active, or delete it from the list.
📸 Screenshot placeholder: The Inventory Locations page (Inventory → Locations) showing the locations table with the Default and Pickup badges. Use test location names and addresses.
Which location fulfills an order
Open Inventory → Routing and turn on Enable location routing. Then drag your locations into the order you want under Fulfillment waterfall and click Save Changes. Orders go to the first location in that list that has the stock, and a channel that already picks a location is honored first. Routing doesn’t look at the customer’s address, so it doesn’t choose the nearest warehouse.