Welcome emails

Every signup through the popup triggers two emails, seconds apart: a general welcome to the store, then a dedicated email carrying their personal coupon code. Both are fully customizable per store.

#	Email	Template	When it sends
1	Welcome Email	welcome_email	The moment the account is created (any signup — popup, checkout, or account page)
2	Welcome Reward Code	welcome_reward	The moment their personal code is minted (popup signups with a reward only)

🖼️ [SCREENSHOT: The two emails in an inbox — welcome email and reward-code email, seconds apart]

The reward email shows the shopper’s name, the code in a large easy-to-read box, the discount (“15% off”), and the expiry date. Because every code is unique and account-locked, each email is personal — there’s no shared code to leak.

Editing the templates

Both live in the template editor at Notifications → Templates (/dashboard/dealer/settings/templates), under Customer Emails.

1. Open the template — find Welcome Email or Welcome Reward Code and click in.
2. Edit the pieces — Subject Line, From Name / From Email / Reply To (blank = your store defaults), and the body in the HTML and Plain Text tabs.
3. Watch the preview — the right-hand pane renders live with sample data; toggle Desktop / Mobile.
4. Save Changes.

🖼️ [SCREENSHOT: Template editor open on Welcome Reward Code with the Variables panel expanded — Notifications → Templates → Welcome Reward Code]

ℹ️ Note: There’s no test-send — the live preview is your check. For a true end-to-end test, sign up through your own popup with a personal email (use an incognito window; see the Signup popup testing tip).

Variables you can use

Click Variables in the editor to see (and copy) everything available. The reward email’s key variables:

Variable	Renders as
{{first_name}}	The shopper’s first name — wrap it in {{#if first_name}}…{{/if}} for a fallback greeting
{{code}}	The personal coupon code, e.g. WELCOME-F3S79U
{{discount_label}}	The offer, pre-formatted: 15% off or $10.00 off
{{ends_at}}	Expiry timestamp — format it with {{formatDate ends_at "January 2, 2006"}}

Supported helpers: {{#if variable}}…{{/if}}, {{#each items}}…{{/each}}, {{formatCurrency amount "USD"}}, {{formatDateTime date}}.

⚠️ Warning: Use {{discount_label}} for the offer text — don’t run the raw discount value through formatCurrency (it’s built for order amounts and will misread coupon values).

Sender identity & deactivation

• Both emails send from your Sales sender identity — configure addresses in Settings → Email Settings; a per-template From/Reply-To override wins when set.
• The Active toggle at the top of the editor turns an email off entirely. Deactivating the reward email means popup signups only see their code on screen — not recommended once the popup is live.
• The welcome email skips guest-checkout account stubs automatically — only real signups get greeted.

Next: Troubleshooting & FAQ.